The short version
Before we start working on your reading, you can cancel and get all of your money back. Once a written report has been delivered or a live session has been held, the service has been provided and it is no longer refundable.
Cancelling a booking
- Before work begins, or at least 24 hours before a confirmed session slot: cancel for any reason and receive a full refund.
- Within 24 hours of a confirmed slot: we can reschedule you once at no cost. A refund at this point is at our discretion, because the slot was held for you.
- After a session has been held, or after a written report has been sent: no refund, as the service has been delivered.
When we refund in full, always
- you were charged twice for the same booking
- the payment left your account but the booking never confirmed
- we cancel, or we decline your question, or we cannot offer a slot that works for you
- we fail to deliver a written report within 7 days of payment and you have not asked us to wait
A reading you disagree with
A reading is an interpretation, and honest guidance sometimes says what you did not want to hear. Disagreeing with the content of a delivered reading is not by itself a ground for a refund. If you believe the reading was not actually delivered, or that the wrong chart was used, tell us within 7 days and we will re-do it or refund it.
How to ask
Write to upadhyaymrid@gmail.com or message +91 74473 79117 with the name you booked under and the payment identifier from your receipt. We reply within 2 working days.
How the money comes back
Approved refunds are issued through Razorpay to the original payment method. Razorpay typically returns the money within 5 to 7 working days, and your bank may take a little longer to show it. We do not refund to a different account than the one that paid.